Frequently Asked Questions
Everything you need to know about your mau5hop experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced?
Sustainability and ethics are core to mau5hop. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials.
What should I do if my size is out of stock?
You can sign up for 'Back in Stock' alerts on the product page. Simply enter your email address and we will notify you the moment your size becomes available again.